Our Microsoft Instructional Skills
Course Outline
#1
Live Session: Kickoff Meeting (1 hour)
1
Getting Started...
• MCT Program
• What is My Role?
• Why are Soft Skills Important?
2
Adult Learners: What Do I Need to Know?
• Learning Theories and Instructional Strategy
• Adult Learning Principles
• Adult Learning: An MCT Perspective
3
Planning and Preparing Effective Training - A Systematic Approach
• Learning Objectives
• Know Your Audience
• Get Organized
• Time Management Principles and Techniques
• The Classroom
4
Setting the Stage
• Stage Fright
• Importance of Introductions
• Establish Credibility
• Setting the Tone
• Group Dynamics
5
Communication Skills
• Effective Communication
• Active Listening Skills
• Quality Questioning
• Handling Difficult Questions
• Handling Disruptions and Managing Problems
• The Parking Lot
6
A Little Engagement...Please
• Learning Styles and Instructional Strategies
• Encouraging Discussion and Interaction
• Recruiting Volunteers
• Walk the Room
• Whiteboarding
• Can Training Be Fun?
7
Killing It With Training Aids
• PowerPoint Presentations
• Visual Aids and Multi-Media Presentations
• Case Studies and Real-World Scenarios
• Presenting with Ease
• Retention: Did It Stick?
8
The Virtual Classroom
• Barriers to Online Training
• Best Practices
• Microsoft Teams
• Blogs
#2
Live Session: Content Review and Wrap-Up Meeting
9
Staying in the Loop
• Feedback
• Metrics That Matter
• Continuing Education
10
Making It Real...
• Knowledge Assessment
• Final Project
11
Course Completion
• What's Next?
• How Do I Apply for My MCT?
